Child discount

One child under 6 years is generally granted a reduction of 50% of the tour price, proved that he/she is accompanied by at least two full paying adults and stays in the same room.

Deposit

A deposit of 30% of the tour price per person is required upon confirmation of your booking. (If this amount is less than $ 200 per person, full payment will apply ). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions. The remaining balance of the tour price (70%) is due upon arrival in Vietnam, payable at one of our office in Hanoi or the others appointed in the confirmation

Payment

Pay online with Halong Emotion Cruise

Please send this form to fax number : (+844) 3926 3858 or scan it then send by email to : info@HalongEmotionCruise.com

Cancellations & refund

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

• More than 14 days prior to departure: The total deposit paid to us will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services if available. After one (1) year the deposit amount is forfeited.
• Less than 14 days prior to departure: Complete forfeiture of deposit, due to hotel/ boat charges we incur for guest no-shows.

Unused services

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

Responsibility

All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
First Choice, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

Validity

This information is val at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.